Quantities and minimums
Why quantity affects cost and scheduling, and what has to be settled before a run is committed.
Read the quantity answerHelp — Delivery & shipping
How files and finished garments reach you
Digital files arrive by email, a cloud or download link, or a platform you prefer. Physical goods ship to you, with shipping, import clearance, duties and taxes normally borne by the client, and a tracking number once something leaves.
Digital files
Documents and patterns
Patterns, technical documents and other digital deliverables are sent by email, through a cloud or download link, or on a platform you choose. There is no single channel imposed on every project.
What you receive — which files, in which format, and how long a link stays live — is confirmed per project. It is worth confirming the format you actually need before delivery, so nothing has to be re-exported later.
Physical goods
Finished garments
Finished pieces ship to you. The shipping cost, import clearance, duties and taxes are normally borne by the client, and a tracking number is provided once goods have left.
Packaging and labels are agreed per project. Standard protective packing, individual packing or your own branded packaging are all things to settle in the quote rather than assume. Where you supply your own brand labels, wash-care labels, hangtags or packaging, you provide the brand-owner and authorisation details.
Confirmed per project
Where this varies by project
File formats, link expiry and access, shipping insurance, responsibility for loss or damage in transit, carrier selection, Incoterms, whether samples are returned and who pays the return, and any destination restrictions are all confirmed per project.
Because these are agreed rather than defaulted, the practical advice is simple: ask for them in writing in the quote, and treat anything not confirmed there as still open.
Keep reading
Related answers
Quality checks and changes
What a garment is judged against, and how an issue is verified and handled.
Read the quality answerHow a project runs
From inquiry and quote through sampling and production — the order the stages happen in.
Open the process pageContact and project inquiries
Send your references, quantity plan and target timeline, and get a concrete next step.
Open the contact pageStart
Send your delivery requirements with the inquiry
Tell us where the goods are going, which files you need and how you would like them packed. We will confirm the terms that apply to your project in the quote.