01
Your approved sample
The sealed sample is the reference for fit, finish and feel. Production answers to it.
Help — Quality & changes
Quality checks, and what happens after you approve
A garment is judged against what you already agreed, not against a general impression. If something does not match, the issue is verified first and corrections are made for anything inside our responsibility.
The benchmark
What quality is judged against
Not a vague idea of good work — the standard you and the studio put in writing before production.
02
Confirmed technical documents
The tech pack, technical drawings and craft notes confirmed for the style, including construction and stitching.
03
Confirmed size chart and measurements
Fit is measured against the numbers you signed off, not against a fitting-room opinion.
04
Confirmed materials and colours
The fabrics, linings, beads and trims agreed for the order, in the agreed colours.
05
Confirmed construction and handwork
The level of structure and hand embellishment specified, together with anything written into the order itself.
When something is wrong
Verified first, then corrected
If a piece does not match the approved standard, we verify the problem before proposing anything. That means comparing it against the approved sample, the technical documents, the size chart and the order — because the fix for a fit problem, a construction problem and a colour mismatch is not the same.
Where the issue falls inside our responsibility, corrections are made. The remedy follows the nature of the problem and the terms of your project agreement; it is not a blanket promise applied to every case.
A report we can act on is specific: photographs or video of the issue, a plain description of what is wrong, how many pieces are affected, and the measurements where fit is involved. With that, the conversation starts from evidence rather than impressions.
The limits of this page
Where this varies by project
What is confirmed is that every order passes a check before it ships, that an issue is verified against the documents you approved, and that corrections are made for problems inside our responsibility. What is not published here is a fixed inspection checklist, a feedback window or a standard rework policy, because those are confirmed per project rather than stated as a universal rule.
Worth separating clearly: a change you request after approval is a new requirement, not a fault. It is re-assessed for cost and timing, and it is agreed together before any work changes.
Keep reading
Related answers
Quality and confidentiality
What a garment is checked against before it ships, and how client work is protected.
Open the quality pageSampling and approval
What approval actually means, and how revisions and additional samples are handled.
Read the sampling answerTimelines and approvals
When the clock starts, and how your feedback and approvals move the schedule.
Read the timeline answerHow project costs are assessed
Why a change after approval is quoted as new work, and how costs are broken out.
Read the pricing answerStart
Send the details of the issue
Photographs, a description and the quantity affected are enough for us to check a piece against your approved documents and reply with next steps.